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The power of workplace empathy

Written by: Tom Nash
(View Author Bio)

More than ever it is vital businesses have a positive and united team consisting of co-workers who feel respected, valued, and motivated to do their best on behalf of their employer. Even though empathy is an organizational superpower, it is currently underused1.  

Showing empathy in the workplace demonstrates a critical amount of respect for others, which is highly effective in creating a team culture that encourages productivity, boosts morale, reduces stress, and ensures employees feel well looked after.

Relationship between empathy and productivity

Promoting an empathic culture has been found to significantly improve performance2. To put it simplistically, your team members and colleagues are more committed to their work resulting in higher productivity when they know you understand them.

How to promote empathy in the workplace

The responsibility of creating a positive and productive team culture in the workplace lies heavily with the managerial team members. Empathetic leaders try to connect with their team, building a sense of trust, openness and understanding that makes employees feel appreciated, valued, heard, recognised, and cared for. When a leader makes his or her subordinates feel this way, the team is strong and united – and that is when truly great things happen at work!

Is empathy lacking in your workplace?

We at BI WORLDWIDE are specialised in providing an array of solutions that are designed to create a culture of empathy in your workplace:


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[1] Jamil Zaki, a professor of psychology at Stanford University and author of The War For Kindness: Building Empathy in a Fractured World.
[2] Adam M Grant, The significance of task significance: Job performance effects, relational mechanisms, and boundary conditions.

Tom Nash

Program Success Manager

Tom is experienced in account management across a range of industries including automotive, telecommunications, health, finance, insurance, government, retail, and sports. Joining the BIW team in 2015, he works with clients in planning, implementing, and managing effective programs that achieve measurable results.

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