Overview
The Australian subsidiary of a leading global automotive brand identified a need to develop a Performance and Incentive Program, spanning across its two business units while being tailored to meet the individual requirements of each group.
Both business units wanted to engage, motivate and recognise achievements of individuals who met sales targets, exhibited outstanding performance levels, displayed high levels of professionalism and continued with personal development. In addition, one of the groups wanted individuals to demonstrate sound product knowledge, meet training requirements and attain customer satisfaction survey targets.
Challenge
- Develop a Performance and Incentive Program, spanning across two business units
- Engage, motivate and recognise achievements of individuals
Solution
- Capture individual and team data
- Provide “roll up” reporting from individual to national brand manager
- Monitor progress, award achievement and drive additional activity
Results
- Total margin increase of $8,000,000+
- Program ROI of 8.3 to 1
- Automate a number of processes the stakeholder team was providing manually
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